PTRM CONSULTANCY LTD PRIVACY POLICY

PTRM Consultancy Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how PTRM Consultancy Ltd collects, uses, stores and protects personal information when providing SEND consultancy, EHCP review and parent support services.

PTRM Consultancy Ltd processes personal information in accordance with applicable data protection legislation.

PTRM Consultancy Ltd is an independent SEND consultancy providing EHCP reviews, SEND support, parent guidance and education-focused advisory services.

For the purposes of applicable data protection legislation, PTRM Consultancy Ltd is the Data Controller of the personal information it processes in connection with the services it provides.

Company Number: 17302402
Website: www.ptrmconsultancy.co.uk
Email: info@ptrmconsultancy.co.uk

PTRM Consultancy Ltd may collect and process the following information:

· Parent and carer information

· Child or young person information

· Contact details

· EHCP documentation

· School reports

· Professional reports

· Educational information

· Health-related information

· SEND-related information

· Documentation submitted during the review process

· Payment information

· Communication records

· Information provided through enquiry forms, intake forms and consultations

PTRM Consultancy Ltd collects personal information in order to:

· Deliver requested services

· Conduct EHCP reviews

· Provide SEND consultancy and advice

· Communicate with clients

· Manage bookings and payments

· Meet legal and regulatory obligations

· Maintain business records

· Respond to enquiries

· Respond to complaints or concerns

· Improve services where appropriate

PTRM Consultancy Ltd processes personal information where it is necessary to:

· Perform a contract with a client

· Comply with legal obligations

· Protect the vital interests of a child or young person where appropriate

· Pursue legitimate business interests

· Obtain consent where required

Many services provided by PTRM Consultancy Ltd require the processing of special category data.
 

This may include information relating to:

· Health

· Disabilities

· SEND needs

· Educational provision

· Family circumstances

· Assessments and professional reports

Such information is processed only where necessary to provide the requested service and in accordance with applicable data protection legislation.

PTRM Consultancy Ltd takes reasonable and appropriate measures to protect personal information.
 

Information may be stored electronically using secure systems and software used for the delivery of services.
 

Access to information is restricted to authorised persons only.
 

Appropriate administrative, technical and organisational measures are used to protect personal information.
 

Reasonable steps will be taken to prevent unauthorised access, disclosure, loss, misuse or alteration of personal information.

PTRM Consultancy Ltd will never sell personal information.
 

Information will only be shared:

· With the client's consent

· Where necessary to deliver the agreed service

· Where required by law

· In response to a safeguarding concern

· Where there is a legal, regulatory or professional obligation to do so

PTRM Consultancy Ltd will retain information only for as long as reasonably necessary to:
 

Deliver services
Meet legal obligations
Comply with safeguarding responsibilities
Maintain appropriate business records
 

Information will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected and will then be securely deleted, anonymised or destroyed.

PTRM Consultancy Ltd takes data security seriously and will take reasonable and appropriate measures to protect personal information against unauthorised access, loss, disclosure, misuse or alteration.
 

In the event of a personal data breach, PTRM Consultancy Ltd will assess the nature and impact of the breach and take appropriate action.
 

Where required by law, relevant individuals and regulatory authorities will be notified.

Subject to applicable legislation, individuals may have the right to:

· Request access to information held about them

· Request correction of inaccurate information

· Request deletion of information where appropriate

· Restrict processing in certain circumstances

· Object to processing where applicable

· Lodge a complaint with the Information Commissioner's Office (ICO)

Requests relating to personal information should be submitted to PTRM Consultancy Ltd using the contact details below.

For questions regarding this Privacy Policy or personal information held by PTRM Consultancy Ltd, please contact:

PTRM Consultancy Ltd
Email: info@ptrmconsultancy.co.uk
Website: www.ptrmconsultancy.co.uk

ICO Registration Number: ZC221191

 

PTRM Consultancy Ltd may update this Privacy Policy from time to time.
The most recent version will be available upon request and may also be published on the PTRM Consultancy Ltd website.